This policy governs the collection, use and management of your personal information by Aria Living Pty Ltd ACN 614 073 979(‘Aria Living’). This policy is a statement of commitment by Aria Living to ensure that personal information collected is dealt with in accordance with the Information Privacy Principles contained in the Information Privacy Act 2009 and the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). From time to time this policy will be reviewed and updated, without notice to you. Revised policies will be posted on our website.
HOW WE COLLECT PERSONAL INFORMATION
Generally, we collect personal information directly from you in person, by telephone, letter, fax, email or when you provide it to us through our websites, requesting information or material from us, completing surveys, providing feedback, applying for rental property or providing an expression of interest for a property purchase. Sometimes Aria Living will collect your personal information from third parties. For example, we may need to collect personal information from a credit reporting agency, your representative (such as a legal adviser), your financial adviser, your employer or publicly available sources of information or any other organisations where you have given your consent.
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information Aria Living collects depends on the type of service sought or provided. To provide any of our real estate services, whether to a tenant or owner, we at least need to collect names and contact information. In addition, we also collect the following types of information:
WHAT PERSONAL INFORMATION WE COLLECT
IN THE CASE OF NEW OR ESTABLISHED TENANCIES, WE MAY NEED TO COLLECT
IN THE CASE OF PROPERTY OWNERS OR PURCHASERS, WE USUALLY NEED TO COLLECT
DO WE TELL YOU ABOUT OUR COLLECTION OF PERSONAL INFORMATION?
When we collect personal information, we are required to take reasonable steps to ensure that the individual is aware of certain details relating to the collection of personal information. We are required to do this whether we collect the information directly or indirectly via a third party.
Usually, Aria Living does this by ensuring that a ‘collection statement’ is provided at the time the personal information is collected. Usually the statement is printed on or provided with the hard copy application form or linked to the online portal through which the information is collected.
The collection statement will usually include information about the purposes for which we are collecting the information in the particular circumstances, the types of organisations that such information may be disclosed to, the consequences of us not being able to collect the information and whether there is any legal requirement for the information to be collected.
We may also inform people about our collection of personal information by other means, including through the media, through mail-outs or notices published on our website.
DO WE COLLECT YOUR PERSONAL INFORMATION?
Aria Living needs to collect personal information about individuals who:
We also collect personal information about staff and about individuals who are or are associated with our contractors, business partners and service providers.
Aria Living uses the personal information it collects for different purposes depending on the services provided.
If the information we require is not provided, we may not be able to provide the services you want or to the level you want. For example, we may be unable to:
DO WE USE INFORMATION COLLECTED?
We may use your personal information to provide and promote Aria Living and its related entities’ services to you, including:
We may use and disclose your personal information for the purposes for which it was collected and for related purposes, for example:
DISCLOSURE OF INFORMATION?
Your personal information may be disclosed between related entities of Aria Living. We may disclose your personal information as permitted or required by law, to regulatory bodies and law enforcement and to third party service providers. Where we act as agent in collection of your personal information we collect the information on behalf of the parties for whom we act as agent both for our purposes and for their internal purposes. Where we contract with third parties to perform services for Aria Living, those third parties may handle your personal information and we seek to ensure that they do not use personal information for anything other than the purpose for which we supplied that information to them.
ACCESSING YOUR INFORMATION?
You have the right to request access to your personal information in accordance with applicable privacy legislation. We may recover from you our reasonable costs of supplying you with access to this information. You can ask for information about you to be corrected, if it is inaccurate, incomplete or out of date. Where requested, Aria Living will take reasonable steps to correct the information.
All requests for access to personal information held by us should be made in writing to the Privacy Officer at the addresses set out below.
STORAGE OF INFORMATION
Aria Living will take reasonable steps to:
Aria Living holds personal information in hard copy files and in electronic databases. Our information systems and files are protected from misuse, interference and loss and from unauthorised access, modification and disclosure by a range of security measures.
COMPLAINTS AND FURTHER INFORMATION
If you believe your privacy has been interfered with and want to make a complaint, please contact our Privacy Officer. The Privacy Officer will investigate your complaint and notify you of the outcome. If your complaint indicates that there has been an interference with your privacy by a person other than Aria Living, the Privacy Officer may discuss the complaint with that other person in an attempt to resolve it.
If you are not satisfied with the outcome of your complaint or the way we handle it, you may make a complaint to the Office of the Australian Information Commissioner at OAIC.gov.au/privacy/making-a-privacy-complaint.
PO Box 3088
South Brisbane QLD 4101
or via email firstname.lastname@example.org